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JOBS AT SHN

Thank you for your interest. SHN is an Equal Opportunity Employer.

 

POSITION TITLE:
DIRECTOR OF COMMUNICATIONS

Reports To: Chief Marketing Officer
Department: Marketing
Job Summary:

The Director of Communications is responsible for developing, managing and implementing all public relations, publicity and communication initiatives for individual productions that play the SHN Golden Gate and Orpheum Theatres in San Francisco, our partner venues, as well as the SHN brand. On behalf of SHN (Shorenstein Hays Nederlander Theatres), the DOC maintains existing relationships and develops new ones with local, regional and national media to generate awareness for SHN and its productions. The DOC is an integral part of the SHN Marketing Team that includes; advertising, promotions, group and corporate sales, social media, sponsorships, customer service, ticketing, audience development, marketing partnerships and publishing.

Essential Duties and Responsibilities:
  • Research, create, plan, write, pitch, secure and implement publicity for all productions that play the Orpheum and Golden Gate Theatres. In addition, manage and develop public relations plans for the SHN brand, and select partner productions that play in other venues throughout the Bay Area.
  • This includes all forms of traditional and non-traditional media, as well as developing events, press conferences, appearances, press junkets, advance trips, native content, features and more that will generate awareness for all SHN productions.
  • Serve as the SHN point person for all national press representatives and producers from Broadway productions, collaborating on a daily basis to exceed expectations and serve as the local expert to effectively communicate messaging.
  • Responsible for managing existing relationships Bay Area press, with the goal of keeping SHN and its productions top of mind.
  • Cultivate and maintain new relationships with Bay Area/northern California press, pitching new ideas and opportunities for both SHN and its shows.
  • Oversee and manage the SHN program, distributed to customers at all shows, including developing and creating content.
  • Oversee and manage SHN Magazine, our online magazine including creating content and backend implementation.
  • Oversee, execute and serve as the onsite point person for all interviews and special events for productions and the liaison between the producers, the production, the press and SHN.
  • Maintain awareness for SHN and our productions via multiple communication tools including but not limited to; writing/generating press releases, media alerts, long leads, media tips, calendar listings, social media content, video, audio and more.
  • Work in conjunction with marketing, promotion, sponsorship, ticketing, group sales, operations, front of house/back of house staff to develop cooperative programs that generate awareness and sell tickets.
  • Work closely with house staff and unions to effectively and seamlessly execute publicity efforts.
  • Manage all publicity clips and maintain weekly recap of all efforts including post-engagement reports.
  • Manage PR database and software programs.
  • Prepare department and show budgets.
  • Other duties as assigned.
Requirements:
  • Bachelor degree or higher in marketing, communications, journalism or equivalent work experience.
  • Passionate about live entertainment and finding creative ways to persuasively tell a story.
  • Ability to take what’s always been done, and try something different.
  • Five years proven experience developing and implementing publicity, public relations and communications programs, preferably for an entertainment company or agency.
  • Excellent written, oral, communication skills.
  • Exceptional communicator, delivering clear, concise and well-structured messages both internally and externally.
  • Ability to work in cooperation with a multi-faceted marketing team.
  • Existing relationships with Bay Area media a plus.
  • Strong social media knowledge.
  • Knowledge of CRM databases, public relations analytic tools.
This is a full-time position. Salary commensurate with experience.
To Apply:

Send cover letter and resume to jobs@shnsf.com.

 

POSITION TITLE:
FRONT OF HOUSE USHER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities, including but not limited to:
  • As a Front of House usher, you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Ushers should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
  • Management includes creating and editing schedules, payroll documentation and training.
Desired Skills/Experience/Qualifications:
  • Minimum 1 to 2 years of customer support experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!

 

POSITION TITLE:
FRONT OF HOUSE MANAGER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities, including but not limited to:
  • As a Front of House manager, you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Management includes creating and editing schedules, payroll documentation and training.
  • Front of House manager should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
Desired Skills/Experience/Qualifications:
  • 2 to 4 years of customer support experience and management experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!