Box Office Hours

Click here to see when the SHN Orpheum, Golden Gate and Curran Theatre Box Offices are open.

 SHNews
Sign up for exclusive pre-sales and theatre news.
first name last name  
 

Text “SHN” to 35350 to join the SHN Mobile Club.

You'll receive up to 2 messages per month from an automated system with offers and alerts. Message and data rates may apply. Consent is not required to buy goods. Text STOP to end, HELP for help. Terms and conditions.

Promotional Code

If you have a promotional code, please enter it in the box below.

After your promotional code has been accepted, please click Buy Tickets for the performance or production you wish to purchase. This icon will appear next to applicable performance(s) for your promotional code.

THEATRE INFO
VIEW THE THEATRE
FAQ

SHN Orpheum Theatre

1192 Market Street (at 8th)
San Francisco, CA 94102

For tickets click here or call (888) 746-1799.

For directions to the SHN Orpheum Theatre, click here.

For lost and found, call (415) 551 2000, press 5, to leave information about your lost item.

To find out about restaurants, hotels, and parking close to the theatre, click here.

For Frequently Asked Questions, click here.

Box Office Hours are subject to change. Please check back often for the most current schedule. To see Box Office Hours for all theatres, click here.

When productions are in performance, the Audience Services Call Center stays open until 1/2 hour after curtain time, including Saturdays and Sundays, to better serve your last minute needs.

To learn more about the SHN Orpheum, click here to watch Carole Shorenstein Hays' tour of the theatre.

Audience Services Call Center
Mon / 10 - 6
Tue - Fri / 10 - 8
Sat / 10 - 6
Sun / 10 - 4

Box Office Hours

The Orpheum Theatre Box Office is currently closed, but will reopen on Tuesday, March 19. For advance purchases, please visit shnsf.com or call SHN Audience Services at 888-746-1799.

Hours:

March 4 -17
Mon – Sun / CLOSED

March 18 –  24
Mon / CLOSED
Tue / Noon – 6pm
Wed – Sat / Noon – 8pm
Sun / Noon – 7:30pm

 

You marvel at the magnificent carved doors leading to the lobby. As you enter, the dramatic 12th century Spanish palace is revealed. A delicate balcony looks over the crowd and on to a rich-toned tapestry overhead. Yet, it's the full-bodied lions ringing the ceiling in the auditorium that demand your attention. Mythical figures from Spanish folklore surround as you move down the aisle. An ornate sun with twinkling stars softly illuminates your seat from above in the elaborate cathedral that is the SHN Orpheum Theatre. Built in 1926 as a showcase for theatre magnate Alexander Pantages, the Orpheum has featured vaudeville, silent films, motion pictures, musical comedy and other theatrical entertainment. Two major renovations have dressed up the theatre and allowed easy accommodation of large-scale Broadway productions. The Orpheum has since been named a San Francisco Historical Landmark. When you visit, you'll know why.


Where is the theatre and what are the Box Office Hours?

The theatre is located at 1192 Market Street at Hyde and 8th Streets in San Francisco. See our Plan Your Visit page for directions. Box Office hours vary. Check here for hours or call 888 746 1799.

Can I make an exchange or get a refund?
No, so be sure to check your order thoroughly before making your purchase.
Are there any service fees when purchasing tickets?
Service fees apply when purchasing tickets online at shnsf.com and through SHN Audience Services at 888 746 1799. For Box Office hours, click here.
How soon before a show should I purchase my ticket?
It's best to buy your ticket as far in advance as possible to ensure the best seats. However, you may purchase tickets up to 2 hours prior to curtain at shnsf.com and until curtain time by phone and at the Box Office, if available.
Where can I pick up tickets for Will Call?
Our Will Call is located at the box office right in the entrance way of the Orpheum Theatre.
My seats are 1 and 3 or 102 and 104.  Are these seats together?
Yes. At the Orpheum Theatre the right side of the theatre is even numbered and the left side of the theatre is odd numbered. In the center section in the Balcony, the numbers are consecutive.
Are there discounts for students and seniors? Rush tickets?
Student/ senior discounts and Rush tickets are available on some but not all shows. Check individual show pages for the latest ticketing information.  To keep up to date on discounts, please follow us on Facebook and Twitter or sign up for the SHNews email list on our home page.

Also, if you have a group of 15 or more people you be eligible for a group discount.  Group discounts and size vary from show to show. For more information on group tickets, click here.
Are there elevators in the theatre?
There are no elevators to the upper levels of the theatre. The Loge and Mezzanine are on the second floor; the Balcony is on the third level.
Do you have listening devices for the hearing impaired?
Yes, we have infrared listening headsets available free of charge on a first come, first served basis, available at the kiosk to the left inside the main lobby. One piece of ID with current address (driver's license, state ID) is required as deposit for one headset; additional headsets for the same individual require one of the following credit cards: VISA, MasterCard, American Express or Discover Card.
Do you provide Open Caption and AudioVision performances?
Yes we do. As dates are confirmed, details will be listed on the ADA info page.
Is there Wheelchair Accessible seating?

Yes. All three of our theatres have wheelchair accessible locations where patrons may remain in their wheelchairs. Each patron who requires a wheelchair accessible may purchase up to three additional contiguous seats, in the wheelchair accessible section, for their companion(s) if they are available at the time of purchase; these may be purchased at the accessible price (lowest regular price for the performance being purchased). There are 2 areas that are Wheelchair Accessible: Integrated-Row R with spaces for wheelchairs and fixed theatre seats for companions, and Platform-Row CC with spaces for wheelchairs and movable hardback chairs for companions. Wheelchair Accessible tickets are available online at shnsf.com, by calling Audience Services at 888 SHN 1799 or at the Theatre Box Office .

Is there Limited Mobility Accessible Seating?

Yes. There are no elevators to service the upper theatre levels. Patrons who are unable to climb stairs may purchase Limited Mobility Orchestra seats. For Limited Mobility patrons, two tickets may be purchased at the price (lowest regular price for the performance being purchased), one for the Limited Mobility patron plus one companion. Patrons with walkers, crutches or similar mobility devices will have these items taken to the lobby by an usher to comply with local fire code regulations. At the end of the performance an usher will return the device to the guest. For shows with an intermission, the device will be returned upon request for the intermission period. For more information on Limited Mobility Accessible seating call us at 888 746 1799.

Are there Accessible Restrooms?
Yes there are. The largest main bathrooms for men and women are located in the basement level. As you enter the front doors from the street, you will find a staircase to your right, or an elevator to your left (next to the entrance to the VIP room) which will take you to these bathrooms. Both are fully accessible for patrons in wheelchairs.

On the main (orchestra) level, there is a woman's room opposite Door Two. There is one accessible stall in this bathroom. Please note: this bathroom has two levels, with additional facilities in the basement level reached by stairs.
Where are the restrooms located?
The largest main bathrooms for men and women are located in the basement level. As you enter the front doors from the street, you will find a staircase to your right, or an elevator to your left (next to the entrance to the VIP room) which will take you to these bathrooms. Both are fully accessible for patrons in wheelchairs.

On the mezzanine level, there is a woman's room in the corner of the lobby just past the windows.

On the balcony level, there is a woman's room in the corner of the lobby just past the windows, and a men's room just to the left before you enter the auditorium.

Please note: lines to the main basement bathrooms are sometimes long, but move quickly due to the large capacity of each room. Intermissions are sometimes only 15 minutes long, so plan accordingly. Orchestra level patrons seated on house left (as you face the stage) who are seeking the main basement bathrooms at intermission can use the rows closest to the stage to cross over to the far house right aisle. Go up the aisle to the lobby and turn left for the bathrooms, avoiding the crowd in the orchestra foyer.
Are children allowed in the theatre?

The Broadway shows presented by SHN are generally intended for adults. Those musicals identified as suitable for children will be advertised as such, although parents should decide whether a show is appropriate for their children.

As a courtesy to others in the audience, children under five (including babes in arms) will not be admitted to the theatre.

Is there parking nearby?
Yes indeed. Although street parking is limited (meters run Mon-Sat until 6 p.m.), there are many public and private lots in the area such as Trinity Plaza Apartments on 8th just past Market Street, the Holiday Inn on 8th, and Civic Center Garage at 355 McAllister. View our Plan Your Visit page for more details about local parking garages. Please be aware that during the holidays parking is tight; we suggest using public transportation from Thanksgiving through New Year's day.
 
Is there a drop-off area in front of the theatre?
Yes, the white zone on the east side of Hyde street before it intersects with Market. The main theatre entrance is a short walk around the corner.
 
How can I get to the theatre by public transportation?
For Bart and Muni Metro, get off at the Civic Center Bart/Muni Station. All BART lines besides the Fremont/ Richmond trains will stop at Civic Center. For more information about Bart, click here.  Muni Metro lines J, K, L, M, N and T will also take you to Civic Center. For the Muni buses, use lines 6, 9, 19, 21and 71. For more information about Muni, click here.

The Orpheum Theatre is located at 1192 Market Street at the intersection of Market Street, Hyde and 8th Street.
When do the doors open?

The Lobby usually opens 45 minutes prior to the show; the House opens 30 minutes before the curtain.

How do I know which door to use when entering the theatre?

The proper door or staircase is listed at the top of your ticket under the section name.

Is there a coat check?
Sorry, a coat check or storage area is not available. Packages, shopping bags or suitcases will not fit under your seat; please make other arrangements.
 
What if I arrive after the curtain goes up?
Latecomers will be seated by SHN Staff at an appropriate time.
Can I take photos during the performance?
You are not allowed to take photos during the performance. Due do the shows' union and copyright agreements, the use of cameras/picture phones with or without flash or any other recording device is strictly prohibited. Violators are subject to confiscation of film, tape, disc, cards, etc., ejection from the theatre, and financial damages. For your protection, all cameras and picture phones should be placed in a pocket or purse (and kept there) when in the theatre.
What happens if I forget to turn off my phone during the performance?
Cell phones, paging devices and other electronic equipment are disruptive to the performers and audience's experience. Please take a moment to turn off all devices before entering the theatre. Should you forget, please turn off your device as soon as you remember.
Can you take food or drinks into the theatre?
You may bring only bottled water into the theatre.
I think I left something at my seat, who do I contact?
Please call Lost & Found at 415-551-2000 (press 5) or email tickets@shnsf.com with a description of your lost item.
Is there a good place nearby to eat before or after the theater?

There are many restaurants located near the SHN Orpheum. Please view our Plan Your Visit page for a list of our preferred partners.

Is there a dress code for attending the theatre?
There is no specific dress code, although you are welcome to dress in a way that captures the spirit of the occasion.