Golden Gate
Box Office Hours

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SHN Golden Gate Theatre

1 Taylor St. (at 6th and Market)
San Francisco, CA 94102

For tickets click here or call (888) 746-1799.

For directions to the SHN Golden Gate Theatre, click here.

For lost and found, call (415) 551 2000, press 5, to leave information about your lost item.

To find out about restaurants, hotels, and parking close to the theatre, click here.

For Frequently Asked Questions, click here.

Box Office Hours are subject to change. Please check back often for the most current schedule. To see Box Office Hours for all theatres, click here.

When productions are in performance, the Audience Services Call Center stays open until 1/2 hour after curtain time, including Saturdays and Sundays, to better serve your last minute needs.




Audience Services Call Center
Mon / 10 - 6
Tue - Fri / 10 - 8
Sat / 10 - 6
Sun / 10 - 4

Box Office Hours

The Golden Gate Theatre Box Office is currently closed.

For advance ticket sales please visit or call SHN Audience Services at 888-746-1799.


Stand beneath the sign climbing four stories high that has welcomed theatergoers for over 80 years. You imagine them in formal attire lining around the block for the Golden Gate Theatre's 1922 vaudeville opening. They clamor to see the Marx Brothers and rush screaming by to catch a glimpse of Frank Sinatra at the stage door. They flirt during a double feature and flock to see anything on the Cinerama wide screen. As entertainment evolved, the grand theatre with its magnificent stage and enviable acoustics was altered beyond recognition. Then, ten tons of steel, including an escalator, four tons of plaster, sheet rock, studs and insulation, plus four thousand square feet of plywood was painstakingly removed.  In 1979, the Golden Gate was restored to its original size and splendor to present live theater once again.

Where is the theatre and what are the Box Office Hours?
The theatre is located at 1 Taylor Street at the intersection of Golden Gate Ave., Market St. and 6th St. in San Francisco. See our Plan Your Visit page for directions. Box Office hours vary. Check here or call 888 746 1799 for hours.
Where can I pick up Will Call tickets?
Our Will Call is located at the box office inside of the Golden Gate Theatre in the right lobby area.
Can I make an exchange or get a refund?
No, so be sure to check your order thoroughly before making your purchase.
How soon before a show should I purchase my ticket?
It's best to buy your ticket as far in advance as possible to ensure the best seats. However, you may purchase tickets up to 2 hours prior to curtain at and until curtain time by phone and at the at the Box Office, if available.
Are there discounts for students and seniors? Rush tickets?
Student/senior discounts and Rush tickets are available on some but not all shows. Check individual show pages for the latest ticketing information. To keep up to date on discounts and special offers, follow us on Facebook and Twitter or sign up for our SHNews email list on the home page.

Also, if you have a group of 15 or more people you may be eligible for a group discount. Group discounts and size vary from show to show. For more information about Group Sales, click here.
Are there elevators in the theatre?
There are no elevators to the upper levels of the theatre. The Loge, Mezzanine and Balcony are all on the second level.
Is there Wheelchair Accessible seating?
All three of our theatres have wheelchair accessible locations where patrons may remain in their wheelchairs. Each patron who requires a wheelchair accessible may purchase up to three additional contiguous seats, in the wheelchair accessible section, for their companion(s) if they are available at the time of purchase; these may be purchased at the accessible price (lowest regular price for the performance being purchased). There are 2 areas that are Wheelchair Accessible: Integrated-Row H with spaces for wheelchairs and fixed theatre seats for companions, and Platform-Row ZZ (in the rear of the Orchestra section) with spaces for wheelchairs and movable hardback chairs for companions. Wheelchair Accessible tickets are available online at, by calling Audience Services at 888 746 1799 or at the Theatre Box Office.
Is there Limited Mobility Accessible Seating?
Yes. Please note, though, that there are no elevators to service the upper theatre levels. Patrons who are unable to climb stairs may purchase Limited Mobility Orchestra seats. For Limited Mobility patrons, two tickets may be purchased at the price (lowest regular price for the performance being purchased), one for the Limited Mobility patron plus one companion. Patrons with walkers, crutches or similar mobility devices will have these items taken to the lobby by an usher to comply with local fire code regulations. At the end of the performance an usher will return the device to the guest. For shows with an intermission, the device will be returned upon request for the intermission period. For more information on Limited Mobility Accessible seating, call us at 888 746 1799.
Do you have listening devices for the hearing impaired?
Yes, we have infrared listening headsets available free of charge on a first come, first served basis, available at the kiosk next to the "enter left" staircase. One piece of ID with current address (driver's license, state ID) is required as deposit for one headset; additional headsets for the same individual require one of the following credit cards: VISA, MasterCard, American Express or Discover Card.
Do you provide Open Caption, ASL and AudioVision performances?
Yes we do. As dates are confirmed, details will be listed on the ADA info page here.
Are there Accessible Restrooms?
Yes there are. Accessible restrooms are on the Orchestra level, across from Door 3. They are a popular destination for theatergoers and the lines can be long—so plan ahead.
Where are the restrooms located?
The men's and ladies' rooms are on either side of the lobby on the Orchestra level, across from the bar on the mezzanine level, and in the lobby on the balcony level. Accessible restrooms are on the orchestra level, across from Door 3. They are a popular destination for theatergoers and the lines can be long—so plan ahead.
Are children allowed in the theatre?
The Broadway shows presented by SHN are generally intended for adults. Those musicals identified as suitable for children will be advertised as such, although parents should decide whether a show is appropriate for their children. As a courtesy to others in the audience, children under five (including babes in arms) will not be admitted to the theatre.
Is there parking nearby?

Yes. Although street parking is limited (meters run M-Sat until there are pay lots around the square block bordered by Taylor, Turk, Jones and Golden Gate Avenue. We recommend parking in attended lots such as Central Parking at Golden Gate and Jones (closest lot to the theatre), and 5th and Mission Garage. View our Plan Your Visit page for details about local parking garages. Please be aware that parking is particularly tight during the holiday season; we suggest using public transportation from Thanksgiving through New Year's day.

Is there a drop-off area in front of the theatre?
Yes, the white zone is at Golden Gate and Taylor, in front of the theatre.
How do I get to the theatre by public transportation?
Get off at the Powell Bart/Muni Metro Station. All Bart lines besides the Fremont/ Richmond train stop at Powell. Muni Metro Lines J, K, L, M, N and T stop at Powell. The closest Muni bus lines are 5, 16X, 71 and 71L. 

For more information on Bart, click here. For more information on Muni, click here.

From Powell Station, walk two blocks west on Market Street (away from the Ferry Building). The Theatre is located at 1 Taylor Street at the intersection of Golden Gate Avenue, Market Street and 6th Street. 
When do the doors open?
The lobby usually opens 45 minutes prior to the show; the house opens 30 minutes before the curtain.
My seats are 1 and 3 or 102 and 104.  Are these seats together?
At the Golden Gate the right side of the theatre is even numbered and the left side of the theatre is odd numbered.  In the center section in the Orchestra and Mezzanine, the numbers are consecutive.
How do I know which door to use when entering the theatre?
The proper door or staircase is listed at the top of your ticket under the section name.
Is there a coat check?
Sorry, a coat check or storage area is not available. Packages, shopping bags or suitcases will not fit under your seat; please make other arrangements.
What if I arrive after the curtain goes up?
Latecomers will be seated by SHN Staff at an appropriate time.
Can I take photos during the performance?
You are not allowed to take photos during the performance. Due do the shows' union and copyright agreements, the use of cameras/picture phones with or without flash or any other recording device is strictly prohibited. Violators are subject to confiscation of film, tape, disc, cards, etc., ejection from the theatre, and financial damages. For your protection, all cameras and picture phones should be placed in a pocket or purse (and kept there) when in the theatre.
What happens if I forget to turn off my phone during the performance?
Cell phones, paging devices and other electronic equipment are disruptive to the performers and audience's experience. Please take a moment to turn off all devices before entering the theatre. If you forget, please turn off your phone as soon as you realize the mistake.
Can you take food or drinks into the theatre?
You may bring only bottled water into the theatre.
I think I left something at my seat, who do I contact?
Please call Lost & Found at 415-551-2000 (press 5) or email with a description of your lost item.
Is there a good place nearby to eat before or after the theater?
There are many restaurants near the SHN Golden Gate. Please view our Plan Your Visit page for suggestions.
Is there a dress code for attending the theatre?
There is no specific dress code, although you are welcome to dress in a way that captures the spirit of the occasion.